Position Title: IT Business Analyst/Change Management

Location: Canada (Remote)

Our Company:

Charter is an award-winning IT Infrastructure Solution Provider of technology and services with offices across Canada. Founded in 1997, Charter’s mission is to align people, process, and technologies by offering a comprehensive portfolio of innovative IT solutions, Advisory & Consulting Services, Project Services, and Managed Services. Our team of experts leverages a business architecture methodology and a human-centered design approach to drive successful digital transformations for our clients. Forward, Together with Charter, achieving your possible.

Overview:

Charter is currently seeking one (1) IT Business Analyst with strong Change Management experience for projects starting mid-November 2024. Reporting to the Senior Project Manager, the ideal resource will have 7+ years of BA/Change Management experience planning/supporting changes related to people experience and operational improvement initiatives. Experience managing the execution of Change activities (ie training, learning, collaboration) across teams/business units/vendors to ensure alignment / integration with project objectives is required. Previous experience gathering/analyzing business requirements and capturing the ‘as-is’ and ‘to-be’ states (i.e., document business processes, workflows, rules) is required. Experience supporting ERP system implementation projects within Higher Education would be a strong asset. Location: Remote* Term: 7 months.

*Candidates must currently reside in Canada and remain in Canada for the duration of the project.

Qualifications and Experience:

7+ years of BA/Change Management experience planning/supporting changes related to people experience and operational improvement initiatives.
Experience managing the execution of Change activities (ie training, learning, collaboration) across teams/business units/vendors to ensure alignment/integration with project objectives is required.
Experience developing actionable and targeted change management strategies and plans that support business readiness.
Experience leading meetings, i.e., Project team meetings, schedule meetings, project work committee meetings, vendor workshops, steering committee meetings.
Experience assessing the potential impact of proposed changes on various stakeholders, business processes, and systems.
Experience identifying potential people-side risks and anticipated points of resistance and develop measures to mitigate or address those concerns and ensure long-term change sustainment.
Experience developing the training plan/content and roll out and working side-side the Business SMEs, their expertise on business process is required to translate to training.
Experience eliciting, analyzing, validating, specifying, verifying, and managing the business needs (requirements) and ensure requirements traceability across the project life cycle.
Experience capturing the ‘as-is’ and ‘to-be’ states (i.e., document business processes, workflows, rules etc.)
Education: Active industry certifications (i.e., CBAP, PROSCI®) would be considered as an asset.
Excellent communication (written and verbal) in English is required.
Must be authorized to work in Canada.

Note: Must be legally eligible to work in Canada. Unfortunately, we are not able to sponsor candidates.